Dear Valued Customer – In response to the ongoing COVID-19 (coronavirus) outbreak internationally and in the U.S., Minnesota Heating and Air Conditioning is committed to the continued safety of our employees, customers and vendor partners. Our company is underpinned in the core values of caring and safety. These are values that we strive to practice and deliver on at all times. While our intent is to remain flexible as the situation evolves, I wanted to share some of the actions Minnesota Heating & Air Conditioning is taking to be a responsible partner and ensure the safety of our employees, clients, vendors and community.
- We have increased our sanitization practices and educated our employees on hand washing, social distancing and preventative practices.
- Modified future training sessions to webinars and/or recorded events
- Increased cleaning and sanitation protocols at all locations as recommend by the CDC
- Suspended work-related airline travel for all employees
- Communicated a companywide employee “COVID-19 Action Plan”
As of Friday, March 13, 2020, we have no disruptions in our supply chain; however, we understand this has the possibility to change and therefore we remain committed to maintain an inventory of product to service and support our customers. In addition, we have proactively made the decision to increase our stock levels. We have purchased in excess of additional Heating and air conditioning equipment inventory over the past two weeks. For some items, this represents over 14 weeks of supply. Should the need arise, our company have sufficient processing capabilities that would allow us to perform heating, air conditioning and ventilation installations, service and repairs.
To keep our locations operating effectively, it is crucial to maintain a healthy workforce, and so it is our top priority to keep our associates healthy and safe. Therefore, we have reminded our associates of the importance of good personal hygiene and continue to communicate precautionary measures with them to prevent contracting and transmitting this or any disease.
As we continue to monitor this situation, we are also giving thoughtful consideration about how we can help you overcome new or escalated challenges related to COVID-19. We will continue to update you as this situation unfolds.
We view our relationship with you as a partnership, and we believe that open communication, cooperation, and patience between our companies is critical. We remain confident in Minnesota Heating & Air Conditioning capabilities as your heating and air conditioning contractor during this challenging situation. We thank you for your continued business and look forward too many years of a lasting relationship.